FAQ & Shipping
Question: What is your shipping policy?
You will receive an email confirmation upon placement of your order. All items will leave our warehouse within 15 business days, unless otherwise noted, due to stated special order or pre-order status. Shipping charges will be based upon the amount of your purchase.
Question: What are my payment options?
You can use any major credit card through Shopify or PayPal to pay for your order. Please note that you will get charged when you place the order and NOT when the item is shipped.
Question: What is your Return Policy? What if a product arrives damaged?
Please make sure you purchase with a purpose! We do NOT accept Returns. BUT of course if there is a problem with your order, let us know within three days so that we can make things right. We will make sure you receive a replacement or exchange when possible if the item is received damaged.
We work very hard to package your items with care, but sometimes unfortunately, issues still occur during transit. If your order is received damaged, please do the following:
1. Email photos of the damaged item(s) and packaging to firstname.lastname@example.org
2. Someone from 53 Market Team will respond to you within 24 hours, letting you know how to proceed further.
****P.S: It's VERY important to save original *Damaged* item, original packaging & packaging material and contact us immediately****
We may use any of the major shipping carriers at any time, and select the one with the most economical rate to keep costs low.
Question: What happens once my item is shipped?
You will receive an email and you *ALWAYS* get a tracking number, so you don’t have to worry about when your item will arrive. We know you are so excited to receive your order ASAP. Please note that transit times vary and could take up to 14 business days.
Quesiton: Do you Ship Internationally?
Sorry! We don't offer international shipping....yet!! We hope to eventually be able to reach everyone!
Question: Where can I direct my questions or comments?
We absolutely LOVE hearing from our customers! Drop us a line with any questions, comments, or feedback you have to our company email address: email@example.com
If you are local and would like to pick your order up at the store, simply place your order and at Checkout enter INSTOREPICKUP The calculated shipping charge will be deducted as a discount.
Please note Special Order Items (such as Furniture & Lighting) will not be available for immediate pick up.
Also please note that transit times vary and could take up to 15 business days.
For questions regarding shipping please send us an email at: